Text Messaging Terms

Effective date: August 31, 2026

1.) Program Description

Koi Technologies LLC (“Koi”) sends and receives SMS text messages for customer support. Messages cover support requests, account and service notifications, and replies to requests you initiate. The program is available only to authorized personnel of veterinary practices that have an active agreement with Koi.

Text messages that a veterinary practice sends to its own clients using the Koi platform are separate. Those are sent by the practice under its own carrier registration and its own consent arrangements, and these terms do not apply to them.

2.) Consent

You opt in when you send a text message to a Koi support number, or when you provide a mobile telephone number to Koi and agree to receive support text messages at that number. Consent is not a condition of purchase of any Koi product or service.

3.) Message Frequency and Rates

Message frequency varies and depends on your interactions with our support team. Message and data rates may apply. Koi does not charge for these messages.

4.) Opting Out and Help

Reply STOP to any message to cancel. You will receive a confirmation message and no further text messages from us. Reply START to resubscribe. Reply HELP for assistance, or contact us at support@koi.tech.

5.) Privacy

Mobile telephone numbers and text message records are handled in accordance with the Koi Privacy Policy at https://koi.tech/koi-privacy-policy/. Koi does not disclose your mobile telephone number, or your consent to receive text messages from us, to any third party or affiliate for that party’s marketing or promotional purposes.